According to Philip Crosby's "four absolutes" of Total Quality Management, what saves money?

According to Philip Crosby's "four absolutes" of Total Quality Management, what saves money?

• A. Quality through innovation
• B. Quality as a performance standard
• C. Quality comes from defect prevention
• D. Quality is about customer satisfaction

Answer: (C)

Crosby's "four absolutes" of Total Quality Management emphasize the idea that the best way to ensure quality is through prevention rather than correction. According to Crosby, quality comes from defect prevention, which means implementing processes and systems designed to eliminate defects before they occur. This proactive approach is cost-effective because it reduces waste, rework, and the need for inspections or corrections after the fact. When defects are avoided in the first place, companies can save money associated with the costs of rectifying issues, such as warranty claims, returns, and lost customer trust. By investing in prevention strategies, businesses create a culture of quality that ultimately leads to increased efficiency and lower overall costs, reinforcing the idea that quality pays dividends in the long run.

Crosby's "four absolutes" of Total Quality Management emphasize the idea that the best way to ensure quality is through prevention rather than correction. According to Crosby, quality comes from defect prevention, which means implementing processes and systems designed to eliminate defects before they occur. This proactive approach is cost-effective because it reduces waste, rework, and the need for inspections or corrections after the fact.

When defects are avoided in the first place, companies can save money associated with the costs of rectifying issues, such as warranty claims, returns, and lost customer trust. By investing in prevention strategies, businesses create a culture of quality that ultimately leads to increased efficiency and lower overall costs, reinforcing the idea that quality pays dividends in the long run.